This privacy policy sets out how Mellor & Russell uses and protects any information that you give Mellor & Russell when you use this website. Mellor & Russell is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Mellor & Russell may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • 1. Name
  • 2. Contact information including email address
  • 3. Demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the list of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • 1. Internal record keeping.
  • 2. We may use the information to improve our products and services.
  • 3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you leave a comment, we store information about your computer i.p, email address and name submitted. If you wish for comments + data to be removed at any time you can do so by writing to or emailing us at info@mellorandrussell.com

• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

• You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to
399 Silbury Boulevard
Milton Keynes
MK9 2AH
UK

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

__utmaThis cookie keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred. Google Analytics uses the information from this cookie to calculate things like Days and Visits to purchase.

COOKIE name COOKIE Description
PHPSESSID Stored to keep track of your session ID.
COMMENT_AUTHOR_ Used if previously left a comment on a product. Will store to make previous comments that are not yet approved visible.
COMMENT_AUTHOR_EMAIL Used in conjunction with comment_author to store your email if left a comment.
WORDPRESS_TEST_COOKIE Sent to see if you have accessed site before to work in conjunction with cookie notofication.
LAST_PRODUCT The most recent product you have viewed.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
__utmz Keeps track of where the visitor came from, what search engine you used, what link you clicked on, what keyword you used, and where they were in the world when you accessed a website. This cookie is how Google Analytics knows to whom and to what source / medium / keyword to assign the credit for a Goal Conversion or an Ecommerce Transaction.
__utmb __utmb is a Google Analytics cookie. It takes a timestamp of the exact moment in time when a visitor enters a site.
__utmc __utmc takes a timestamp of the exact moment in time when a visitor leaves a site.

© 2016 Mellor & Russel. All rights reserved. Website by Justin R.